FREQUENTLY ASKED QUESTIONS

How are the prints shipped?

Canvas prints are rolled and packaged in a shipping tube. Paper prints that are smaller than 14” are shipped flat and prints that are larger than 14” are rolled and shipped in a shipping tube.
Framed work is wrapped in packaging foam and shipped in a framed art box.

How many days before I receive my order?

If we have the prints in stock, we will have them shipped within days of the order. If we need to frame the order, it could take longer. Plan for at least 2 weeks.

Are your canvas prints stretched on a frame?

No, our canvas prints are not stretched, but will be shipped rolled in a shipping tube.

What if my print arrives damaged?

We make every effort in carefully handling and shipping your order.  If a package does arrive damaged, please email us at moastore@byu.edu.

In the subject line please indicate damaged item.  If possible, please include pictures and retain original packaging.